Support
Frequently asked questions
The most common questions and solutions about our eSIM service
📧
The eSIM QR code didn't arrive — what now?
After purchase the QR code is sent to your email automatically. If it hasn't arrived:
- •Check your Spam / Junk folder
- •Verify your email address is correct
- •Wait 5–10 minutes
- •Contact our support team
📱
The eSIM won't install
Please check the following:
- •Your device supports eSIM
- •Your device is network-unlocked
- •You have an internet connection (WiFi required)
- •Re-scan the QR code
See the full guide on the Install guide
📶
The internet isn't working
Please check these settings:
1Mobile Data → the eSIM is selected
2Data Roaming → turn ON
3Airplane mode → is OFF
4Restart your phone
💳
Can I use several eSIMs on one phone?
Yes. Most modern devices can store multiple eSIMs. However, the number that can be active at once depends on the device.
⚠️
How do I check if my phone supports eSIM?
Most recent phones fully support eSIM — for example every model from the iPhone XS, Galaxy S20 and Google Pixel 3 onward.
⚠️ Dial *#06# on the keypad. If an EID number appears, your device supports eSIM.
💰
Can I get a refund?
A refund is possible in the following cases:
- ✓The QR code did not work
- ✓A system error occurred
- ✓The service was completely unusable
Details: Refund policy →